BASIC INFORMATION
WHICH FORMAT WILL MY IMAGE HAVE?
As a rule, we paint on canvasses with the dimensions 40x50cm. Depending on portrait or landscape format, your picture will be 40x50cm or 50x40cm.
FROM WHICH AGE CAN YOU PARTICIPATE?
We recommend a minimum age of 14 years.
WHAT ARE THE OPENING TIMES?
Click
here and find out on our event page which opening hours and available dates we have.
CAN WE COME ROUND OUTSIDE THE OPENING HOURS?
No you have to do a booking first.You are planning to book a teambuilding event? However, this requires a little preliminary planning from our side. Please contact us in this case on our team building page
here.
CAN THE EVENT ALSO BE HELD ENGLISH?
Naturally! Our course instructors are also happy to guide you in English.
CAN I BRING A DOG?
Since we have to take other students into consideration, this is unfortunately not possible.
WHAT CLOTHES SHOULD I WEAR?
We recommend clothing in which you feel comfortable. You do not have to worry about stains, because you get an apron from us.
CAN WE MAKE A BIRTHDAY- OR BACHELORETTE-PARTY WITH YOU?
Yeah, sure! You will have a great time!
CAN WE EAT AND DRINK WITH YOU?
Yes, you can take whatever you need. Of course we also have drinks and snacks for you.
I AM A WHEELCHAIR USER. CAN I ALSO PAINT WITH YOU?
Naturally! Barrier-free painting is possible with us.
BOOKING, PAYMENT, CHANGE, CANCELLATION
HOW CAN I BOOK?
You can easily book on our homepage within a few minutes. Click on the "Events" button in the top menu and choose the date, picture and number of painters. After entering your contact details, the booking is already done!
CAN I ALSO PAINT WITHOUT PRIOR BOOKING?
Our painter idea is very popular and usually we are already booked in advance. That's why we cannot accept walk-ins right now! Click
here and book an appointment in less than 3 minutes!
HOW CAN I CHANGE MY BOOKING?
You can change your booking up to 24 hours before your appointment. Please understand that in this case, however, a processing fee is due.
- For a rebooking up to 5 days before your appointment, the processing fee is 15 EUR.
- For a transfer in less than 5 days before your appointment, the fee is 30 EUR.
- Sorry, but stay less than 24 hours until your date, we can not change the booking anymore. Please contact our customer service here: graz@paintit.at, and send us your booking number and the desired date, and we are happy to help!
HOW CAN I CANCEL MY BOOKING?
You can cancel your booking up to 24 hours before your appointment. Please understand that in this case, however, a processing fee is due.
- For a cancellation up to 5 days before your appointment, the processing fee is 15 EUR.
- For a cancellation in less than 5 days until your appointment, the fee is 30 EUR.
- Sorry, but stay less than 24 hours before your appointment, we can not cancel the booking. Please contact our customer service here: graz@paintit.at, and send us your booking number and the desired date, and we are happy to help!
I HAVE ALREADY BOOKED A PICTURE. NOW I HAVE RECONSIDERED MY CHOICE AND I WOULD LIKE TO PAINT ANOTHER PICTURE. IS THAT POSSIBLE?
You can change the picture up to 24 hours before your appointment. Please understand that in this case, however, a processing fee is due.
- For a picture change up to 5 days before your appointment, the processing fee is 15 EUR.
- For a picture change in less than 5 days until your appointment, the fee is 30 EUR.
- Sorry, but stay less than 24 hours to your appointment, we can not perform a picture change. Please contact our customer service here: graz@paintit.at, and send us your booking number and the desired date, and we are happy to help!
WHAT CAN I DO IF MY BOOKING HAS NOT BEEN CARRIED OUT?
If your booking was not completed, then you do not have to do anything else than to redo the booking process. Just choose and book your appointment again - that's all! If a problem persists, please contact us here: graz@paintit.at
DURING THE BOOKING PROCESS, A TECHNICAL ERROR WAS RELEASED. WHAT SHOULD I DO?
If an unexpected error occurred during the booking process, please try again, as the system has to refresh! If the error still occurs, please contact our customer service here: graz@paintit.at
I DID NOT GET AN EMAIL BOOKING CONFIRMATION. WHAT SHOULD I DO?
After every booking we will send you a confirmation by e-mail. If you have not received one, please first check your spam folder. If you do not find it there, then please contact our customer service here: graz@paintit.at
I COULD NOT FINISH MY PAYPAL PAYMENT. WHAT SHOULD I DO?
Within a short time you will receive an automatic email from us. If you follow the link in this mail, you can try again and finish your payment. If it does not succeed, please contact our customer service
here.
COUPON, VOUCHER
WHERE AND HOW CAN I BUY A VOUCHER?
The easiest way to get a gift voucher is the "gift voucher" menu on our homepage. Suitable for every occasion, you can choose from many different designs. If you buy a digital coupon, you can conveniently pay online and receive it within minutes of your purchase.
HOW LONG IS MY VOUCHER VALID?
Your voucher has no expiration date.
I HAVE PURCHASED A VOUCHER, BUT CAN NOT REDEEM THE CODE. WHAT SHOULD I DO?
We are glad to help you! Please contact us here.
AFTER MY PURCHASE I HAVE NOT RECEIVED MY DIGITAL GIFT VOUCHER. WHAT CAN I DO?
Within a short time you will receive an automatic email from us containing your voucher. Please wait 5-10 minutes and do not forget to check your spam folder. If you still do not receive an email, then please contact us here, and we'll be happy to help!
